The customer who acts as a consumer has the right to withdraw from the contract concluded with Rhum & Whisky without incurring costs other than those indicated in this article and without having to specify the reason, within fourteen (14) calendar days (Withdrawal Period) . The Withdrawal Period expires after 14 days:
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in the case of an order relating to a single Product, from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the Product;
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in the case of a Multiple Order with separate deliveries, from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last Product;
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in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last lot or piece.
To exercise the right of withdrawal, the customer must inform Rhum & Whiskey of his decision to withdraw, before the expiry of the Withdrawal Period.
To exercise the right of withdrawal, the customer must send an email to info@rhumandwhisky.com with an explicit declaration of his decision to withdraw from the contract (Declaration of Withdrawal). Since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period is borne by the customer, it is in the customer's interest to keep a copy of the email sent to Rhum & Whiskey with the Declaration of Withdrawal.
For the return of the Product, the customer can use a carrier of his choice with return costs charged to the customer: in this case, after having exercised the right of withdrawal in the manner indicated in this article, he must return the Product to Rhum & Whiskey, using a carrier of its choice and at its own expense, without undue delay and in any case within 20 calendar days from the date on which it communicated its decision to withdraw to Rhum & Whiskey. The deadline is met if the customer returns the Product before the expiry of the fourteen-day period. The Product, properly protected and packaged, must be sent to the following address:
Rhum & Whisky S.a.S. di Marco Montorsi
Via Pietro Giardini 450/B, 41124 Modena (MO)
Phone No. +39 059 350349
The direct costs of returning the Product to Rhum & Whiskey are charged to the customer. The return of the Product to Rhum & Whiskey takes place under the responsibility of the customer.
If the customer has used a discount code for the purchase of the Product for which he has exercised the right of withdrawal, the refund will be made only with reference to the amount of money actually spent by the customer, and not also with regard to the value of the discount code.
If the customer withdraws from the contract, Rhum & Whisky will reimburse the Total Amount Due paid by the customer for the Product, without undue delay and in any case no later than 14 calendar days from the day on which Rhum & Whisky received the Products. of withdrawal in the same conditions in which they were sold. The refund will be made using the same payment method used by the user for the initial transaction or the other means agreed between the parties; in any case, the user will not have to incur any additional costs as a result of this reimbursement.
In the case of partial withdrawal, the amount of delivery costs to be returned to the user following the withdrawal will be calculated in proportion to the value of the goods subject to withdrawal.
The user is solely responsible for the decrease in the value of the goods resulting from the handling of the Product other than those necessary to recognize the Product with certainty. The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, accompanied by all the accessories present, still attached to the Product and intact and not tampered with, as well as free from signs of wear or dirt. Furthermore, the withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and / or accessories (which do not constitute autonomous Products) of the Product.
In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund. Rhum & Whisky will notify the user, rejecting the request for withdrawal. The Product, if already received by Rhum & Whisky, will remain at Rhum & Whisky available to the user for collection which must take place at the expense and under the responsibility of the user.
In the event that the Product for which the withdrawal was exercised has suffered a decrease in value resulting from the handling of the goods other than that necessary to clearly identify the same, the refund amount will be reduced by an amount equal to this decrease. worth. Rhum & Whisky will notify the user of the circumstance and the consequent decreased amount of reimbursement, providing the same, in the event that the reimbursement has already been paid, the bank details for the payment of the amount due by the user due to the decrease. of value of the Product.
In the event that, in one of the legal hypotheses, the right of withdrawal does not apply, this exclusion will be specifically and expressly communicated in the Product Sheet and, in any case, during the purchase process, before the user proceeds. to the transmission of the order. In any case, the user is reminded that the right of withdrawal is excluded, among other things, in the event that the sale relates to:
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customized or clearly personalized products;
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sealed products that cannot be returned for hygienic reasons or health protection, opened after delivery.
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